General terms and conditions of sale applicable to Picsem SRL sales invoices 8 rue du Frontispice boite 44 rue 1000 Brussels - VAT BE 0799.998.293

1. Scope of application

1.1. These general terms and conditions of sale are applicable to all orders for work and services placed with Picsem SRL, whose registered office is located at 1000 Brussels, Rue du Frontispice N°8 boîte 44 and which is registered with the ECB under the number 0799.998.293

1.2. The application of these general terms and conditions constitutes a determining condition of the Service Provider's consent. Any order placed implies full acceptance by the Customer.

2. Offer and order

2.1. Our offers are valid for one month.

2.2. The prices indicated in the offer apply only to the performance of the services and/or the supply of the products described therein, to the exclusion of all other services.

2.3. The price quotation is made on the basis of the information provided by the Customer. In the event of any changes to the service required, the Service Provider is authorised to amend the initial price quotation.

3. Prices and terms of payment

3.1 All our prices are quoted in euros, excluding VAT.

3.2. Any increase in VAT or any new tax imposed between the time the order is placed and the time the service is provided will be charged to the customer.

3.3. Invoices are payable in cash or on any other due date mentioned on the invoice, to the credit of the account of the activity cooperative: account IBAN BE81 9501 1885 3324

3.4. Any delay in payment of more than 15 calendar days will lead to an increase, ipso jure and without prior formal notice, in late payment interest of 12% per annum. All invoices unpaid on the due date will be subject to a surcharge of 15%, with a minimum of €80.00, by way of fixed and irreducible compensation without the need for prior formal notice. Administrative and postal costs will also be charged up to the amount of the costs actually incurred. These amounts (administrative and postal costs, compensation and interest) will always be invoiced.

4. Order cancellation

4.1 In the event of cancellation of an order by the customer, the services already rendered will be due in full, as well as an indemnity of 50% of the balance of the agreed services, unless the contractor has the right to prove the existence of a greater loss.

5. Performance of services

5.1. The Service Provider undertakes to do its utmost to offer its customers a high quality of service.

5.2. The Service Provider is entitled to have the services ordered carried out by any employee or subcontractor of its choice, under its general liability.

5.3. The Service Provider reserves the right to refuse to honour an order from a customer who has not paid in full or in part for a previous order or with whom a payment dispute is in progress.

6. Warranties and limitation of liability

6.1. If the customer considers that he/she is entitled to dispute the quality of the services provided and/or the products delivered by the Service Provider, the latter must, on pain of foreclosure, do so by registered letter with acknowledgement of receipt within fifteen days of the discovery of the defect and in any event within two years of the conclusion of the contract.

6.2. In any event, the Service Provider's liability is limited to the amount of the contract.

7. Confidentiality

7.1. The Service Provider undertakes to process personal data in accordance with the Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data, as amended by the Act of 11 December 1998.

7.2. Customers may object to the processing of their personal data at any time and without any justification whatsoever by sending a letter to the Service Provider.

7.3. If the customer believes that the Service Provider is not respecting his or her privacy, he or she is requested to send a registered letter to the Service Provider informing it of the situation.

7.4. The Service Provider undertakes to remedy this situation within fifteen working days of receipt of this letter.

8. Attribution of competence

8.1. These general terms and conditions, the order forms and invoices sent to the customer form a contractual whole and constitute the entire contractual relationship between the parties and therefore take precedence over any contract, membership contract or general terms and conditions, whether prior or subsequent to this contract.

8.2. The contract concluded between the Service Provider and the customer is subject to Belgian law.

8.3. Any dispute shall be submitted exclusively to the Courts and Tribunals of Brussels, French-speaking section (depending on the amount in dispute, the Commercial Court, Court of First Instance or Justice of the Peace of the first canton, French-speaking section in any event).